Expo Express Refund and Returns Policy
- Refund Policy:
1.1. 30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on all purchases. If we do not complete your order on time, you must contact us within 24 hours of the missed deadline.
1.2. Conditions for Refund:
– The item must be in its original condition.
– All original packaging and tags must be intact.
– Proof of purchase must be provided.
1.3. Refund Process:
– To initiate a refund, contact our customer support team at info@expoexpress.ca.
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.
- Returns Policy:
2.1. Return Process:
– If you need to return an item, please contact our customer support team at info@expoexpress.ca.
– You will be provided with instructions on how to return the item.
2.2. Conditions for Return:
– The item must be unused and in the same condition that you received it.
– It must be in the original packaging.
– You must include the original receipt or proof of purchase.
2.3. Return Shipping:
– Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
2.4. Refund or Exchange:
– Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange.
– If approved, we will process the refund or exchange as per your preference.
- Exceptions:
3.1. Non-Returnable Items:
– Certain items are non-returnable, including [list any specific items that cannot be returned].
3.2. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately for assistance.
- Contact Information:
For any questions about our Refund and Returns Policy, please contact us at info@expoexpress.ca.